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Advice & Coaching

Both Flanders Inshape experts and third party experts can give you customized advice and they can coach you to improve your business.

- Individual advice
- Coaching during service design projects, improving your customer service, etc.


An audit shows the actual situation of your business and where there is room for improvement. After the audit you will receive an
audit report with practical information on how to optimize your business.

- Service design scan

Training & Workshops 

Flanders Inshape offers long term training courses on different aspects of design and service design, often in collaboration with other experts.

- Service Design

We also offer hands-on workshops regarding all aspects of design and product and service development.
You will learn how to apply methods and tools that allow you to achieve results in your daily business practice.

- Brand Idea
- Business model generation
- Context mapping and co-creation of insights
- Design brief
- Empathy
- Idea generation
- Observation
- Play-it-Forward
- Prototyping
- SCIN, the Stakeholder Centered Innovation workshop
- Service Design
- Who is my customer? With stakeholder mapping, personas, etc.


Our experts are available for inspiring keynotes on topics regarding service design and other aspects of design.
Do you have a theme in mind? Please contact us and we will be happy to help you find a great speaker.


There are lots of useful tools that you can apply during the design process and the product development process. Our list is quite extensive. You will find the most used tools and methods below. Please contact us if you have any questions. 

Research method
- SCIN: stakeholder centered innovation
- business model
- card sorting
- cultural probe
- diaries
- focus groups
- idea to market
- life walkthrough
- observation
- play-it-forward
- role play
- sensitizing probe

- business model
- co-creation
- customer experience journey
- personas
- prototyping
- service blueprint

Research results
- customer experience journey
- prototyping
- service blueprint